UPDATE TO THE UPDATE: So, a couple of days later, around 6am are so, and when I am at the airport to go to San Francisco for the 49ers/Packers game, their internet goes down again! So, when they get up, they call my father (we are in SFO, by the way) and tell him that the internet is down… go figure. So, my grandparents call QF and they said that they would send someone out that day. They didn’t. So, until yesterday, they were out of internet. So, when I got home, I helped them signup for Sparklight, another internet company that does cable. So, that means that the Quantum Fiber saga is over. THANK YOU GOD!

OLD UPDATE: So after a couple of hours, a tech came back out and guess what… it wasn’t the ONT or maybe it was? I really don’t know, but either the ONT or some part of their equipment before the ONT was busted, but that is now fixed and there have not been any issues since.

THE ORIGINAL ARTICLE:

Hey everyone! So, over the last couple of days, I have had emergency IT calls from my grandparents over their internet. They have Quantum Fiber, which was formerly the fiber-optic division of Centurylink, now Lumen.

The problem was that their ONT (Optical Network Terminal) was disconnected. Now, it used to be a simple fix, which was the classic turn it off and turn it back on again, but that has not stopped working, which, you know, sucks.

The ONT they have (Picture from QF support site)

So, we were back to square one. I called QF last night to schedule a tech; he came out today. And, of course, it started to work a couple of hours before he showed up… GREAT!

But it doesn’t end there. An hour and a half later, it breaks again! ARE YOU SERIOUS?!

So what do I do? I get back on the phone with tech support again, and I tell them that they need to get their butts back here so that they can fix it. Well, they told me that the soonest that they could come was tomorrow, and I said fine. This was also after they tried to get “dispatch” to send out someone today.

So, we are back to square one. I live in a different house with a different ISP, so we are OK. But my grandparents, on the other hand, are not since they actually have a lot of smart devices hooked up. So, until they come, they are screwed, and they can’t control their lights, they can’t watch TV since they have DirecTV Stream, and so many more things. LOVELY! 🙄🙄🙄

So, I just wanted to tell you that horror story as it is unfolding. If there are any updates, I will try to update this post so it doesn’t get outdated.

But with that, I want to thank you guys for reading, and have a great day! Peace! 🙂